Quality Policy


Matthew 7:12 (RSV) So whatever you wish that men would do to you, do so to them; for this is the law and the prophets.

WE PROMISE to deliver you a modern, efficient, beautifully designed website for a low monthly fee.

To deliver on this promise, we hold ourselves to the following high standards of quality:

  • We provide our customers with service in accordance with the details and price listed on our website and legal documents located within your member’s dashboard. If you every have any questions about our policies, please let us know and we’ll be happy to break them down for you.
  • We build mutually profitable relationships with our customers. We ensure their long-term success by understanding both their needs and the needs of their customers.
  • We always stick to our commitments for quality, cost, and schedule.
  • We support risk management research and adhere to the best preventative practices to ensure secure and reliable site operation.
  • We drive continual improvement and innovation through efficient business practices, well-defined KPIs and measurements, and consumer surveys.
  • We encourage staff competencies, creativity, accountability, and empowerment through appropriate development programs and strong leadership from management.

OUR MISSION is, and always will be, to provide value for your business.

We strive to be the best provider of web development services in the industry. Through these guiding quality principles, we hold everyone in Web Lakeland accountable for fully satisfying our customers. We work to meet or exceed your needs and expectations with best-in-class solutions and services. Our goal is 100% customer satisfaction 100% of the time.

WE BELIEVE IN RESPECT and only enter businesses relationships where there is clear respect and professionalism on both sides. Web Lakeland reserves the right to cancel services if we feel any member of our team is being disrespected.

We hold everyone at Web Lakeland highly accountable for satisfying our customers. In return, we hold you accountable for the words you speak. We ask that everyone involved with Web Lakeland projects think before you speak, consider how your words may impact others, and be kind. If your personality is more “hot head” or “steam kettle,” we’re not a good fit.

I take our quality promise very seriously. If you believe I or any member of my team has failed to deliver on these standards, please schedule a call with me. I welcome your feedback so that we can continuously improve and serve you better.

Michael Fied
Web Lakeland, LLC
Founder and CEO